Booking terms

Version of 12 October 2026. These terms apply to every session booked with Kinevet; you accept them by ticking the box in the appointment form.

Kinevet is operated by Mathilde du Roy de Blicquy, veterinarian, Place Communale 9, 1380 Lasne, Belgique, VAT BE 0756.596.040 — kinevetduroy@gmail.com, 0486 09 80 00.

1. Purpose

These terms govern the booking and delivery of the rehabilitation, hydrotherapy, therapeutic laser and electrostimulation sessions offered by Kinevet for dogs (and other companion animals accepted by the veterinarian).

2. Booking and confirmation

The slot chosen online is allocated immediately and confirmed by e-mail: your appointment is firm and binding from that confirmation. If the slot has just been taken by someone else, the form tells you before any commitment. The first visit is a 45-minute assessment booked on the dedicated slot of the day.

3. Referring veterinarian

Kinevet works alongside your veterinarian, who remains responsible for the diagnosis and treatment of your animal. Kinevet never replaces them. With your consent, a report of the assessment and of the end of the programme is sent to them.

4. Prices and payment

Prices shown on the website include VAT. Payment is made at the centre (cash, Bancontact, bank transfer) or, optionally, online through a secure payment (Bancontact, card). Subscriptions are paid at the first visit, when a session plan is set up. An invoice is handed over or sent by e-mail.

5. Cancellation and lateness

If you cannot come, let us know by the day before the appointment at the latest, by phone on 0486 09 80 00 or by replying to the confirmation e-mail, so that the slot can benefit another animal. If you are late, the session may be shortened to respect the following appointments.

6. No-shows

A confirmed appointment that is not attended without notice is recorded as a no-show. After 3 no-shows in the last 30 days, the next bookings by the same owner are only taken into account once the session is paid online; without payment within 24 hours, the request is cancelled and the slot released. A paid session that is not attended without notice remains due and is not refunded.

7. Cancellation by Kinevet

If Kinevet has to cancel or move an appointment, a new slot is offered; a session already paid online and not replaced is refunded in full.

8. Condition of the animal

You inform Kinevet of your animal’s state of health, current treatments and anything relevant to its safety. The veterinarian may interrupt or postpone a session if the animal’s condition requires it.

9. Personal data

The data needed for booking, session follow-up, invoicing and reminders are processed in accordance with the website’s privacy policy.

10. Applicable law

These terms are governed by Belgian law. In case of dispute, an amicable solution is sought first; consumers may contact the Consumer Mediation Service. Failing that, the courts of the judicial district of Walloon Brabant have jurisdiction, without prejudice to consumer protection rules.